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Queuing Management System aims at improving customer service quality through managing and controlling customer flows. The existing QMS solutions in the market are often presented as a bundle of hardware and software, which creates limitations for businesses in terms of flexibility, high costs and long and formal process required before the execution of QMS. Queuing Management Online System (QMS SaaS) perfects the functionalities of QMS using web technologies, which will allow organizing sales, installation and technical support online.